My Corporate Work History
I am an HR enthusiast with 8 years of project & product ownership experience in a FinTech industry-leading high-velocity SaaS MNC. Being adept in new people product discovery and introduction, I have had varied experience in leading teams through program implementation and changes.
I'm always seeking collaboration opportunities with passionate agile HR teams where I can strategise and execute meaningful, delightful and connected employee lifecycle journeys.
HR Product Management - Employee Lifecycle Experience, Operations, Business Partnership, Employer Branding, Talent Acquisition, Glocal Scaling, Lean Team, Agile, Empathy, Program Optimization, Change Management, Relationship Building, Career Pathing, Talent Management, Mentorship.
People Technology - Workday, Simpplr on Salesforce, ServiceNow, Kainos, iCIMS, Jobvite, Enboarder, Atlassian, IT Suite, Technology Adoption, Process Automation, User Experience.
Corporate Work Experience
My corporate experience has been at Avalara since April 2016. Avalara is a global SaaS FinTech leader in indirect tax compliance, with 5,100+ employees across 4 continents.
In these years, I have been driven by frugality, urgency, adaptability, resiliency and humility.
In less than 4 years, I progressed from a recruitment intern for a 150 member office to the Lead of HR owning operations for India for 1,300+ employees.
I then switched career from functional owner in HR vertical to a technology team member under Engineering vertical.
In less than 3 years, I progressed from a new team member in a new team to the manager responsible for guiding the team.
In HR, I have handled a multi-functional scope of responsibilities through Avalara's journey from 150 employees to 1,300+ employees across India and 500 employees across 7 international offices through periods of rapid hiring and transformation.
In Technology, I have handled national and global projects including system upgrades, platform migrations and capability introductions.
Manager, People Technology Architecture and Releases
at Avalara | Aug 2024 - Present
My director leader was very helpful and supportive in getting me to this role.
- Building a global group of Business Systems Analysts and Engineers towards a state of high performance and efficiency, increased business value and enhanced quality of solutions.
- Working with multiple leadership chains to accelerate roadmap deliveries and buy/build decisions.
- Collaborating with teams for people technology and employee experience ecosystem analysis.
- Providing strategic guidance to senior leaders and executives to envision, introduce and consolidate people technology capabilities through architecture review.
- Learning and ideating enterprise architecture roadmap in People Technology suite.
- Add-on responsibilities as a technical individual contributor in Workday HCM and continuing to enhance customer efficiency at story/epic level.
- Technical owner configuring enhancements in Workday, global intranet on Salesforce and transversal systems.
Senior Business Systems Analyst
at Avalara | Jul 2023 – Jul 2024
My director leader continued to give me space to explore and prototype new efficiencies and business value. Learnings from him continued to direct me to seeking the right questions.
- Took ownership of Workday HCM, Business Processes, global intranet and enterprise applications in People Technology suite and improved team trust and collaborations with senior stakeholders.
- Reduced $90,000 in budget spend by proposing and architecting time-sensitive global automation projects such as employee onboarding and completely decommissioning CRM system and processes.
- Saved 1,000+ hours of HR Operations team by building letter automation for India. Poised to save 5,000+ hours with global scope along with added benefits of secure auto-management of documents.
- Launched the business unit’s wiki home by crafting the team vision, processes and procedures.
- Advised a cross-functional team of HR, Payroll and IT in important decisions in creating a major time and absence system in Workday on time and within budget.
- Built successful proofs-of-concept for solving strategic challenges through skills and competency frameworks, enhanced contextual feedback, machine-learning-driven talent marketplace and LMS.
- Pitched talent management to the HR Executive Council and secured a place on the strategic roadmap.
Business Systems Analyst
at Avalara | Sep 2021 – Jun 2023
Reneging on the job offers from other organizations while accepting this position was new for me as I have always kept promises.
- Handled global scope for Workday HCM, Business Processes and enterprise applications.
- Introduced to IT under Engineering organization and underwent substantial role change.
- Learned administration of Workday and other systems from scratch.
- Increased efficiencies by delivering Remote I-9, self-service remote working requests, custom objects and multiple improvements to business process automation and user experiences.
- Introduced Kainos for automation testing and owned this partnership for successful ROI.
- Took over ownership of the technology platform of the global corporate intranet, built on Salesforce, and delivered multiple upgrades and enhancements like federated search capabilities.
- Improved business deliveries by helping business teams through business requirements refinement, negotiating through alternative approaches and influencing through change management.
Lead HR
at Avalara | Apr 2020 – Aug 2021
- Accountable for HR Operations of India and played a role in miscellaneous advisory practices for other geographies such as EMEA.
- Managed 1-member India’s HR Operations team for 1300+ employees in India and increased team productivity with no increase in team size throughout intense hiring and acquisitions.
- Supervised onboarding to exit processes from 400+ hires to 100+ exits.
- Ensured worker data integrity through audits, role corrections and change management.
- Finalized and submitted quarterly and annual compliances for offices.
- Expanded the salary framework and single-handedly managed ad hoc and annual letters creation, document distributions and communications in India in record time by working closely with HR-VP.
- Played HR product owner for introduction, architecture and maintenance of multiple people systems, including selection of payroll and leaves vendor.
- Led multiple operations team programs, reduced escalations and enhanced systems through rapid incident resolutions, workflow tweaks and change management.
- Owned all HR inputs to payroll teams (average monthly OTP volume of 8 million INR and 55+ hires).
- Represented India HR in Finance’s Internal Audit meetings on all operational processes.
- Resolved complex salary incidents of varied large groups of employees through root cause analysis, data corrections, corrective payroll inputs and conducting group communications.
- Analyzed impacts of local interconnected unstandardized people processes in multiple business units and guided global teams with recommendations at critical Go/No-Go times.
- Led Workday HRIS data preparation for India and EMEA offices & ensured a successful GoLive during the pandemic lockdown.
- Played the product owner role for India’s connected time, absence, compensation and benefits automation by explaining requirements to Workday Architects and leading testing over 3 months.
- Delivered complex large data conversion from multiple legacy systems to Workday EIBs.
- Led promotional activities with India’s engineering leadership to reinforce employee engagement through knowledge-sharing initiatives such as Know Your Neighbor.
HROps and HRBP Generalist
at Avalara | Jan 2017 – Mar 2020
- Played a hybrid role of HR business partner and operations for Pune offices.
- Reviewed people framework and advised site heads, managers and HR team on personal, financial and reporting decisions.
- Spearheaded the mapping of 700+ employees in India offices under a new job profile architecture through discussions with business unit leaders.
- Streamlined critical employee data and headcount reporting processes for the EMEA region.
- Performed critical responsibility as sole HR analyst of India entity in two annual performance evaluation cycles of 500+ employees across 30 different teams.
- Redesigned policies and revamped the India handbook, ensuring all stakeholder approvals and providing ongoing education.
- Strategized employer branding and built multiple pipelines by self-learning media production and social media marketing.
- Started several communities of practice like women’s ERG, sports cell and CSR committee.
- Drove a successful project for evaluating and identifying new online learning platforms for India through collaborations with teams and leadership chains.
- Produced multiple engagement and branding programs, including single-handedly creating annual offsite videos, social media administration and increased activity engagement and follower count.
- Owned and delivered a first-time Great Place to Work certification for India entity.
- Delivered a 5x increase in monthly membership of Pune Tech Talks, Avalara India’s meetup group, at zero cost over six months by working closely with leadership for revamping meetups and campaigns. Managed multiple meetups, increased awareness and participation and created multi-media for high-quality employer branding.
Recruiter
at Avalara | Apr 2016 – Dec 2016
- Brought aboard as second recruiter in Avalara India, facing challenges such as little market presence.
- Delivered targets by hiring experienced subject matter experts and engineers in emerging and niche roles and technologies like SRE, AEM, SDET, Landed Costs and indirect tax researchers.
- Standardized processes by creating JD templates, hiring policies and leading change management.
- Worked with senior leaders to craft and finalize go-to-market strategy.
- Conducted several hiring drives over weekends by high quality candidate marketing and experiences.
- Started practice of automation pipelines in Jobvite ATS through localized workflow tweaks.
- Introduced employer branding programs and brought executive buy-ins and participation.
Corporate Recognition
4 Annual Awards
at Avalara 2021 | 2020 | 2019 | 2018
- 2021 - global award by C-Suite for incorporating and spreading the company values in the most impactful manner while delivering global projects.
- 2020 - nominated for serving the expanding India workforce through major HR deliveries, intense hiring and improved engagement along with talent retention.
- 2019 - global team award for scaling up to support 150% headcount growth, onboarding two acquisitions and maintaining engagement.
- 2018 - awarded for single-handedly leading and delivering multiple projects above expectations.
2 Spot Awards
at Avalara 2020 | 2018
- 2020 - for exceptional ownership in the annual appraisal cycle and owning India-EMEA data in the organization’s international HRIS GoLive.
- 2018 - for owning the design and creation of employer branding campaigns and boosting audience and membership in the technology meetup space.
2 Quarterly Awards
at Avalara 2018 | 2016
- Q1 2018 - for successfully owning complete Great Place To Work certification process and for significantly improving headcount reporting in EMEA offices.
- Q3 2016 - for ensuring high ‘Quality of Hire’ of niche engineering talent.
Member discussion